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~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Data envelopment analysis"
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Search: subject:"Service quality"
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Airport
Data envelopment analysis
Dienstleistungsqualität
27
Service quality
27
Quality management
16
Qualitätsmanagement
16
Customer satisfaction
14
Kundenzufriedenheit
14
Hotel industry
7
Hotellerie
7
Iran
6
Performance measurement
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data-Envelopment-Analyse
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
customer satisfaction
4
Beziehungsmarketing
3
Kano model
3
Measurement
3
Messung
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Customer service
2
Dienstleistungssektor
2
Esfahan
2
Hotel
2
IPA
2
Kundenservice
2
Lieferkette
2
Prioritization
2
Service industry
2
Supply chain
2
service
2
service quality dimensions
2
Airline
1
Analytic network process (ANP)
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Shahin, Arash
Dabestani, Reza
7
Shirouyehzad, Hadi
7
Rupp, Nicholas G.
4
Brueckner, Jan K.
3
DeSimone, Jeff
3
Girvin, Raquel
3
Gomes, Carlos Francisco
3
Martín, Juan Carlos
3
Meldau, Sandrina
3
Agasisti, Tommaso
2
Ali, Faizan
2
Aryanezhad, Mir-Bahador
2
Azis, Anton Mulyono
2
Azis, Yudi
2
Berg, Sanford V.
2
Bezerra, George C. L.
2
Bilgihan, Anil
2
Bogicevic, Vanja
2
Bujisic, Milos
2
Charoensook, Chartchai
2
Del Chiappa, Giacomo
2
Erginel, Nihal
2
George, Sajeev Abraham
2
Han, Heesup
2
Harsanto, Budi
2
Holmes, George M.
2
Holmes, George Mark
2
Hong, Seock-Jin
2
Kayapınar, Sema
2
Lee, Byung Kwon
2
Lotfi, Farhad Hosseinzadeh
2
Möller, Klaus
2
Najafi, Seyesvahid
2
Ozcan, Yasar A.
2
Park, Jaehun
2
Park, Jin-Woo
2
Román García, Concepción
2
Saati, Saber
2
Saljoughian, Mohammad
2
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International journal of services and operations management
2
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
2
Importance-performance analysis of
service
quality
dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
3
A DEA approach for comparative analysis of
service
quality
dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
4
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
5
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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