//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Product quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Airport
Product quality
Dienstleistungsqualität
27
Service quality
27
Quality management
16
Qualitätsmanagement
16
Customer satisfaction
14
Kundenzufriedenheit
14
Hotel industry
7
Hotellerie
7
Iran
6
Performance measurement
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
customer satisfaction
4
Beziehungsmarketing
3
Kano model
3
Measurement
3
Messung
3
Produktqualität
3
Relationship marketing
3
Customer service
2
Dienstleistungssektor
2
Esfahan
2
Hotel
2
IPA
2
Kundenservice
2
Lieferkette
2
Prioritization
2
Service industry
2
Supply chain
2
service
2
service quality dimensions
2
Airline
1
Analytic network process (ANP)
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Case study
1
Fallstudie
1
Language
All
English
4
Author
All
Shahin, Arash
Siciliani, Luigi
12
Han, Heesup
9
Usman, Osly
8
Cutler, David M.
6
Gravelle, Hugh
6
Huckman, Robert S.
6
Prybutok, Victor R.
6
Straume, Odd Rune
6
Busso, Matias
5
Dana, James D.
5
Gutacker, Nils
5
Kolstad, Jonathan T.
5
Lee, Jin-soo
5
Moscelli, Giuseppe
5
Netessine, Serguei
5
Antony, Jiju
4
Brueckner, Jan K.
4
Cohen, Morris A.
4
Ghose, Anindya
4
Kenett, Ron S.
4
Li, Jun
4
Marimon, Frederic
4
Rupp, Nicholas G.
4
Rust, Roland T.
4
Spier, Kathryn E.
4
Bilgihan, Anil
3
Blankson, Charles
3
Bratti, Massimiliano
3
Brekke, Kurt Richard
3
Bruhn, Manfred
3
Bujisic, Milos
3
Carey, Robin
3
Cheng, Ching-Chan
3
Choi, Beom Joon
3
Chua, Bee-Lia
3
Cui, Shiliang
3
Dahlgaard, Jens Jörn
3
DeSimone, Jeff
3
Fruchter, Gila E.
3
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
3
The TQM journal : the international review of organizational improvement
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
2
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
3
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
4
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->