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~person:"Shahin, Arash"
~subject:"Airport"
~subject:"customer satisfaction"
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Airport
customer satisfaction
Dienstleistungsqualität
27
Service quality
27
Quality management
16
Qualitätsmanagement
16
Customer satisfaction
14
Kundenzufriedenheit
14
Hotel industry
7
Hotellerie
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Performance measurement
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AHP-Verfahren
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Beziehungsmarketing
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Messung
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Produktqualität
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Esfahan
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Lieferkette
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Prioritization
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service
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service quality dimensions
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Shahin, Arash
Trimetsoontorn, Jirasek
5
Fongsuwan, Wanno
4
Francis, Sebastian K.
4
Ha Thu Nguyen
4
Roberts-Lombard, Mornay
4
Rupp, Nicholas G.
4
Vinh Van Thai
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3
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3
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3
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Han, Heesup
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Marković, Suzana
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Meldau, Sandrina
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Ryding, Daniella
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Sankar, Jeganathan Gomathi
3
Singh, Shamsher
3
Syah, Tantri Yanuar Rahmat
3
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3
Abu Bakar bin Abdul Hamid
2
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Akroush, Mamoun N.
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2
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2
Anh Thi Tu Le
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Anwar, Saiful
2
Arsalan Najmi
2
Aslam, Wajeeha
2
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International journal of productivity and quality management : IJPQM
3
International journal of services and operations management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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All
ECONIS (ZBW)
5
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1
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of
service
quality
gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
2
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
3
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
4
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
5
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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