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~person:"Shahin, Arash"
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Search: subject:"Customer's Satisfaction"
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Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
14
Service quality
14
Quality management
9
Qualitätsmanagement
9
Measurement
6
Messung
6
Beziehungsmarketing
5
Kano model
5
Relationship marketing
5
customer satisfaction
5
Performance measurement
4
Performance-Messung
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Hotel industry
3
Hotellerie
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Iran
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Data envelopment analysis
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Multikriterielle Entscheidungsanalyse
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New product development
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Prioritization
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Product design
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Produktentwicklung
2
Produktgestaltung
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TOPSIS
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service
2
service quality dimensions
2
AHP approach
1
AHP-Verfahren
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Airline
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Analytic network process (ANP)
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Shahin, Arash
Han, Heesup
68
Homburg, Christian
59
Mattila, Anna S.
37
Mittal, Vikas
33
Svensson, Göran
33
Aksoy, Lerzan
28
Ringle, Christian M.
28
Usman, Osly
28
Söderlund, Magnus
27
Wong, IpKin Anthony
27
Gil Saura, Irene
25
Huber, Frank
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Bruhn, Manfred
22
Jang, Soocheong
21
Keiningham, Timothy
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Matzler, Kurt
20
Sharma, Piyush
20
Spiller, Achim
20
Gustafsson, Anders
19
Lee, Choong-Ki
19
Töpfer, Armin
19
Ryu, Kisang
18
Stauss, Bernd
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Wieseke, Jan
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
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International journal of productivity and quality management : IJPQM
8
The TQM journal : the international review of organizational improvement
3
International journal of quality & reliability management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal ; BIJ
1
International journal of Islamic and Middle Eastern finance and management
1
International journal of services and operations management
1
Journal of management research
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
21
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1
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10
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21
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1
Selecting new products by the revised ideal ratio : a Kano model approach
Shahin, Arash
;
Nourmohammadi, Ali
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2052-2067
Persistent link: https://www.econbiz.de/10014380897
Saved in:
2
Studying the conformity level of customer needs and organisation perception using a
customer
satisfaction
index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
3
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
4
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
5
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
6
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
7
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
8
Developing a model for classifying employee behaviour based on job satisfaction and loyalty using gap analysis and loyalty matrix with a case study in the gas industry
Goujani, Afshin Jahanbazi
;
Shahin, Arash
;
Isfahani, Ali Nasr
- In:
International journal of productivity and quality …
27
(
2019
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012054879
Saved in:
9
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash
;
Abedi, Saeed
;
Ranjbar, Mohammad Javad
; …
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Saved in:
10
Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
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