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~person:"Sirianni, Nancy J."
~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
~subject:"Service quality"
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Dienstleistungssektor
Leistungsbündel
Service quality
Customer service
7
Kundenservice
7
Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Service industry
4
Dienstleistungsqualität
3
Customer experience
2
Emotion
2
Service encounter
2
Service innovation
2
Arbeitskräfte
1
Brand
1
Brand image
1
Brand management
1
Customer behavior
1
Customer requirements
1
Customer roles
1
Dienstleistung
1
Employee experience
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Employee roles
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Experience
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Innovation
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Markenartikel
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Markenführung
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Markenimage
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Relevance
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Rigor
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Selbstbedienung
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Self-service
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Service outcomes
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Sirianni, Nancy J.
Thomas, Oliver
11
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Fellmann, Michael
8
Stauss, Bernd
8
Edvardsson, Bo
7
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Miao, Li
6
Nüttgens, Markus
6
Schlicker, Michael
6
Wirtz, Jochen
6
Larivière, Bart
5
Lyu, Yijing
5
Mathies, Christine
5
Sharma, Piyush
5
Shin, Hyunju
5
Söderlund, Magnus
5
Witell, Lars
5
Brady, Michael K.
4
Bruhn, Manfred
4
Ellinger, Alexander E.
4
Gouthier, Matthias
4
Gouthier, Matthias H. J.
4
Halperin, Basil
4
Ho, Benjamin
4
Lay, Gunter
4
List, John A.
4
Loos, Peter
4
Luczak, Holger
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
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Sands, Sean
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Subramony, Mahesh
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Tronvoll, Bård
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Tsarenko, Yelena
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Journal of business research : JBR
1
Journal of marketing
1
Journal of service management
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The journal of services marketing
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ECONIS (ZBW)
4
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1
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
4
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
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