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~person:"Smith, Alan D."
~subject:"Beziehungsmarketing"
~subject:"Hotellerie"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Beziehungsmarketing
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Dienstleistungsqualität
3
Service quality
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Smith, Alan D.
Dabestani, Reza
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Shahin, Arash
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International journal of services and operations management
2
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ECONIS (ZBW)
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1
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
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2
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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