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~person:"Solnet, David"
~subject:"Service management"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
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Service management
Dienstleistungsmanagement
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Arbeitskräfte
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Solnet, David
Gebauer, Heiko
7
Edvardsson, Bo
5
Jääskeläinen, Aki
5
Laihonen, Harri
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4
Kowalkowski, Christian
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Mattila, Anna S.
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
3
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The meaning of hospitality: do employees understand?
Golubovskaya, Maria
;
Robinson, Richard N.S.
;
Solnet, David
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1282-1304
Persistent link: https://www.econbiz.de/10011732072
Saved in:
2
Service management in hospitality education : review and reflection
Solnet, David
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 184-214
Persistent link: https://www.econbiz.de/10009512708
Saved in:
3
Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna
;
Solnet, David
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
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