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~person:"Sparks, Beverley"
~subject:"Financial audit"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
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Search: "Dienstleistungsqualität"
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Financial audit
Hotel industry
Kundenzufriedenheit
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Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
10
Consumer behaviour
8
Hotellerie
8
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Australien
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14
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Sparks, Beverley
Han, Heesup
36
Mattila, Anna S.
25
Prentice, Catherine
24
Li, Chan
21
Prybutok, Victor R.
21
Michas, Paul N.
19
Usman, Osly
19
Knechel, W. Robert
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Shahin, Arash
18
Sharma, Piyush
18
Chi, Wuchun
17
Francis, Jere R.
17
Gul, Ferdinand A.
17
Balaji, M. S.
16
Lamoreaux, Phillip T.
16
Seidel, Timothy A.
16
Wong, IpKin Anthony
16
Myers, Linda A.
15
Gunn, Joshua L.
14
Lennox, Clive S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Zhang, Min
14
Aobdia, Daniel
13
Raman, Krishnamurthy K.
13
Svanström, Tobias
13
Yang, Zhifeng
13
Asthana, Sharad
12
Bilgihan, Anil
12
DeFond, Mark L.
12
Gustafsson, Anders
12
Lobo, Gerald J.
12
Quick, Reiner
12
Vanstraelen, Ann
12
Wu, Donghui
12
Zhang, Ping
12
Zhou, Jian
12
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Journal of hospitality marketing & management
3
Journal of travel and tourism marketing
3
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
14
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1
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
2
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
3
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
4
E-service quality management of a hotel website : a scale and implications for management
Hahn, Song-Ee
;
Sparks, Beverley
;
Wilkins, Hugh
;
Jin, Xin
- In:
Journal of hospitality marketing & management
26
(
2017
)
7
,
pp. 694-716
Persistent link: https://www.econbiz.de/10011784015
Saved in:
5
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
6
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
7
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
8
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
9
Technology-enabled services : importance and role of technology readiness
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 19-33
Persistent link: https://www.econbiz.de/10010360857
Saved in:
10
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
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