Technology-enabled services : importance and role of technology readiness
Year of publication: |
2014
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Authors: | Wang, Ying ; Sparks, Beverley |
Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 19.2014, 1, p. 19-33
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Subject: | Technology-enabled services (TESs) | Technology readiness (TR) | Hotel | Airline | Hotellerie | Hotel industry | Fluggesellschaft | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Dienstleistungssektor | Service industry | Technischer Fortschritt | Technological change |
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