Staiculescu, Oana; Staiculescu, Angel-Cristian - In: Annals of University of Craiova - Economic Sciences Series 2 (2012) 40, pp. 220-225
Providing a high quality products and services is a key to business success. That is because high quality promotes customer satisfaction and customer satisfaction has a direct link to business revenue. Clients want quality products and services in order to feel they are getting value for money,...