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~person:"Streukens, Sandra"
~type_genre:"Collection of articles written by one author"
~type_genre:"Company information"
~type_genre:"Graue Literatur"
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Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
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2003
Persistent link: https://www.econbiz.de/10001780962
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Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
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2003
Persistent link: https://www.econbiz.de/10001780968
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