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~person:"Swaminathan, Srinivasan"
~subject:"E-commerce"
~subject:"e-satisfaction"
~subject:"service quality"
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E-commerce
e-satisfaction
service quality
Customer satisfaction
3
Electronic Commerce
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
Online retailing
2
Online-Handel
2
Relationship marketing
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Dienstleistungsqualität
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E-loyalty
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Fragebogen
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Partial least squares
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Partielle kleinste Quadrate
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Questionnaire
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Service quality
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United States
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business factors in e-loyalty
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customer characteristics for e-loyalty
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Swaminathan, Srinivasan
Parahoo, Sanjai K.
5
Anderson, Rolph E.
4
Bang, Nguyen
4
Fongsuwan, Wanno
4
Marimon, Frederic
4
Prybutok, Victor
4
Prybutok, Victor R.
4
Rohman, Fatchur
4
Usman, Osly
4
Adil, Mohd
3
Al-Hawary, Sulieman Ibraheem Shelash
3
AlNajem, Mohamad N.
3
Arif, Imtiaz
3
Aslam, Wajeeha
3
Başaran, Bülent
3
Betz, Jürgen
3
Blankson, Charles
3
Ganguli, Shirshendu
3
Hammerschmidt, Maik
3
Khan, Mohammed Naved
3
Lee, Jeoung Yul
3
Leeuwen, Eveline S. van
3
Leonard, Lori N. K.
3
Mariani, Marcello M.
3
Matos, Celso Augusto de
3
Mohd-Any, Amrul Asraf
3
Muathe, Stephen
3
Muhammad Sabbir Rahman
3
Mutum, Dilip S.
3
Mwencha, Peter
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Najib, Mukhamad
3
Neuts, Bart
3
Park, Sang-June
3
Pereira, Hélia Gonçalves
3
Ponnaiyan, Subramaniam
3
Rana, Nripendra P.
3
Ray, Arghya
3
Ricard, Line
3
Rodríguez-Díaz, Manuel
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Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of marketing theory and practice
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ECONIS (ZBW)
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Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
2
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
3
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
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