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~person:"Tezcan, Tolga"
~subject:"Kapazitätsplanung"
~subject:"Queueing theory"
~type_genre:"Article in journal"
~type_genre:"Government document"
~type_genre:"Mehrbändiges Werk"
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Search: subject_exact:"Warteschlangenmodell"
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Kapazitätsplanung
Queueing theory
Warteschlangentheorie
8
Customer service
3
Hospital
3
Krankenhaus
3
Kundenservice
3
Stochastic process
3
Stochastischer Prozess
3
queueing theory
3
Call centre
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Dienstleistungsqualität
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Dynamic programming
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game theory
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healthcare
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queues
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Tezcan, Tolga
Whitt, Ward
23
Bruneel, Herwig
18
Koster, René de
18
Roy, Debjit
17
Walraevens, Joris
16
Guo, Pengfei
15
Wang, Jinting
15
Chun, Youngsub
14
Hassin, Refael
13
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13
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13
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11
Mandjes, Michel
11
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10
Mitra, Manipushpak
10
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9
Jain, Madhu
9
Kim, Bara
9
Smith, J. M.
9
Baron, Opher
8
Boucherie, Richard J.
8
Boxma, Onno
8
Claeys, Dieter
8
He, Qi-ming
8
Heragu, Sunderesh S.
8
Kim, Jeongsim
8
Krishnamurthy, Ananth
8
Wang, Zhongbin
8
Ward, Amy R.
8
Adan, Ivo
7
Afèche, Philipp
7
Cui, Shiliang
7
Fiems, Dieter
7
Gong, Yeming
7
Karaesmen, Fikri
7
Knight, Vincent
7
Mutuswami, Suresh
7
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7
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Management science : journal of the Institute for Operations Research and the Management Sciences
4
Manufacturing & service operations management : M & SOM
1
Mathematics of operations research
1
Operations research
1
Operations research letters
1
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ECONIS (ZBW)
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1
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
2
When to use provider triage in emergency departments
Kamali, Michael F.
;
Tezcan, Tolga
;
Yildiz, Ozlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1003-1019
Persistent link: https://www.econbiz.de/10012013481
Saved in:
3
Can yardstick competition reduce waiting times?
Savva, Nicos
;
Tezcan, Tolga
;
Yıldız, Özlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
7
,
pp. 3196-3215
Persistent link: https://www.econbiz.de/10012039984
Saved in:
4
Approximations for chat service systems using many-server diffusion limits
Cui, Leon
;
Tezcan, Tolga
- In:
Mathematics of operations research
41
(
2016
)
3
,
pp. 775-807
Persistent link: https://www.econbiz.de/10011520572
Saved in:
5
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
Saved in:
6
Optimal workflow decisions for investigators in systems with interruptions
Dobson, Gregory
;
Tezcan, Tolga
;
Tilson, Vera
- In:
Management science : journal of the Institute for …
59
(
2013
)
5
,
pp. 1125-1141
Persistent link: https://www.econbiz.de/10009751183
Saved in:
7
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
Saved in:
8
Instability of FIFO in a simple queueing system with arbitrarily low loads
Tezcan, Tolga
- In:
Operations research letters
37
(
2009
)
5
,
pp. 312-316
Persistent link: https://www.econbiz.de/10003931959
Saved in:
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