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~person:"To, Wai Ming"
~subject:"Konsumentenverhalten"
~subject:"Service management"
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Konsumentenverhalten
Service management
Beziehungsmarketing
3
Customer service
3
Dienstleistungsqualität
3
Kundenservice
3
Relationship marketing
3
Service quality
3
Consumer behaviour
2
Customer integration
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Customer satisfaction
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Customer value
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Dienstleistungsmanagement
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Kundenintegration
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Kundenwert
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Kundenzufriedenheit
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Beschwerdemanagement
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Complaint management
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Consumer marketing
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Customer behaviour
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Customer co-creation of service recovery
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Customer involvement
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Customer-dominant logic
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Dienstleistung
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Engagement
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Ethiopia
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Perceived justice
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Quality management
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Qualitätsmanagement
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To, Wai Ming
Gustafsson, Anders
9
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Gelbrich, Katja
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Jerath, Kinshuk
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McColl-Kennedy, Janet R.
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Medler-Liraz, Hana
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Netessine, Serguei
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Seger-Guttmann, Tali
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Sharma, Piyush
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Sirianni, Nancy J.
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Baker, Melissa A.
3
Bambauer, Silke
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Bolton, Ruth N.
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Bonfanti, Angelo
3
Bruhn, Manfred
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Cheung, Fung Yi Millissa
3
Collier, Joel E.
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Ferraro, Carla
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Gouthier, Matthias
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Groth, Markus
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Hellström, Daniel
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Huang, Zhuowei
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Larivière, Bart
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Li, Yi
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Luczak, Holger
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Paswan, Audhesh
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Prentice, Catherine
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Roschk, Holger
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Rui, Huaxia
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Sands, Sean
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Schramm-Klein, Hanna
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Sousa, Rui
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Stauss, Bernd
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Management decision : MD
2
Journal of retailing and consumer services
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ECONIS (ZBW)
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Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
2
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
3
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
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