A customer-dominant logic on service recovery and customer satisfaction
Fung Yi Millissa Cheung and Wai Ming To
| Year of publication: |
2016
|
|---|---|
| Authors: | Cheung, Fung Yi Millissa ; To, Wai Ming |
| Published in: |
Management decision : MD. - Bingley : Emerald Publishing Limited, ISSN 0025-1747, ZDB-ID 411946-0. - Vol. 54.2016, 10, p. 2524-2543
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| Subject: | Consumer marketing | Consumer behaviour | Customer behaviour | Customer-dominant logic | Perceived justice | Customer co-creation of service recovery | Satisfaction with service recovery | Äthiopien | Ethiopia | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Dienstleistungsmanagement | Service management | Kundenservice | Customer service | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MD-03-2016-0165 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011579689