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~person:"Ukko, Juhani"
~subject:"B2B"
~subject:"Beziehungsmarketing"
~subject:"Business-to-business marketing"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Dienstleistungsqualität
7
Service quality
7
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6
Performance-Messung
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service
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Ukko, Juhani
Bruhn, Manfred
21
Prentice, Catherine
21
Mattila, Anna S.
19
Han, Heesup
18
Gong, Taeshik
14
McColl-Kennedy, Janet R.
14
Gustafsson, Anders
13
Klaus, Philipp
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Gil Saura, Irene
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Balaji, M. S.
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Hollebeek, Linda D.
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Rahman, Zillur
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Edvardsson, Bo
10
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9
Prybutok, Victor R.
9
Qu, Hailin
9
Sharma, Piyush
9
Sreejesh, S.
9
Stauss, Bernd
9
Usman, Osly
9
Witell, Lars
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Hammerschmidt, Maik
8
Hyun, Sunghyup Sean
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Izogo, Ernest Emeka
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Jang, Soocheong
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Marimon, Frederic
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Park, Jungkun
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Rather, Raouf Ahmad
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Benkenstein, Martin
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Bolton, Ruth N.
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Cheng, T. C. E.
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Dahlgaard-Park, Su Mi
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Georgi, Dominik
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Grégoire, Yany
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Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management
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Operations management research : OMR ; advancing practice through theory
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ECONIS (ZBW)
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
3
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
4
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
5
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
6
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
7
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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