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~person:"Ukko, Juhani"
~subject:"Business process management"
~subject:"Business-to-business marketing"
~subject:"Dienstleistungssektor"
~subject:"Performance-Messung"
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Business process management
Business-to-business marketing
Dienstleistungssektor
Performance-Messung
Dienstleistungsqualität
7
Service quality
7
Performance measurement
6
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
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Service industry
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Betriebliche Wertschöpfung
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Customer service
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Performance
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Performance management
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Dienstleistungsmanagement
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Leistungsbündel
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Qualitätsmanagement
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service
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Added value
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B-to-B-Marketing
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B2B
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Ukko, Juhani
Rahman, Zillur
8
Dahlgaard-Park, Su Mi
7
Shahin, Arash
7
Talib, Faisal
7
Wirtz, Jochen
7
Qureshi, M. N.
6
Cheng, T. C. E.
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Karppinen, Henri
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Sharma, Piyush
5
Witell, Lars
5
Yi, Youjae
5
Brady, Michael K.
4
Bruhn, Manfred
4
Calabrese, Armando
4
Edvardsson, Bo
4
Frei, Frances X.
4
Gong, Taeshik
4
He, Zhen
4
Huiskonen, Janne
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Leyer, Michael
4
Licht, Georg
4
Lyu, Yijing
4
McFadden, Kathleen L.
4
Moch, Dietmar
4
O'Cass, Aron
4
Park, Sang-June
4
Pekkola, Sanna
4
Rayburn, Steven W.
4
Seppänen, Kaisa
4
Sousa, Rui
4
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Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Operations management research : OMR ; advancing practice through theory
1
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ECONIS (ZBW)
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1
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
3
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
4
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
5
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
6
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
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