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~person:"Ukko, Juhani"
~subject:"Business process management"
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Search: "Dienstleistungsqualität"
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Business process management
Dienstleistungsqualität
7
Service quality
7
Performance measurement
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Performance-Messung
6
Beziehungsmarketing
4
Customer satisfaction
4
Dienstleistungssektor
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Kundenzufriedenheit
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Service industry
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Betriebliche Wertschöpfung
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Customer service
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Kundenservice
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Performance
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Performance management
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Performance-Management
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Service
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Business network
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Dienstleistungsmanagement
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Leistungsbündel
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Quality management
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Qualitätsmanagement
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Service management
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Unternehmensnetzwerk
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service
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Added value
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Arbeitszufriedenheit
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B-to-B-Marketing
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B2B
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Benchmarking
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Business-to-business marketing
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Company reputation
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Ukko, Juhani
Karppinen, Henri
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Benchmarking : an international journal ; BIJ
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Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
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