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~person:"Ukko, Juhani"
~subject:"Produktivität"
~subject:"Service quality"
~type:"article"
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Produktivität
Service quality
Dienstleistungsqualität
4
Dienstleistungssektor
4
Performance measurement
4
Performance-Messung
4
Service industry
4
Betriebliche Wertschöpfung
3
Value creation
3
Bundling strategy
2
Business network
2
Leistungsbündel
2
Service
2
Unternehmensnetzwerk
2
Added value
1
Benchmarking
1
Beziehungsmarketing
1
Business process management
1
Customer satisfaction
1
Customer service
1
Customer services quality
1
Customer value
1
Dienstleistung
1
Evaluation
1
Industrial service
1
Industrie
1
Kitchen fitments
1
Kundenservice
1
Kundenwert
1
Kundenzufriedenheit
1
Manufacturers' strategies
1
Manufacturing industries
1
Network
1
Outcome
1
Performance
1
Performance management
1
Performance-Management
1
Prozessmanagement
1
Quality management
1
Qualitätsmanagement
1
Reflective practice
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Ukko, Juhani
Bosworth, Barry
7
Kowalkowski, Christian
7
Triplett, Jack E.
7
Wirtz, Jochen
6
Ark, Bart van
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rahman, Zillur
5
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Foster-McGregor, Neil
4
Gebauer, Heiko
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Kindström, Daniel
4
Maroto Sánchez, Andrés
4
Morikawa, Masayuki
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Rust, Roland T.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Talib, Faisal
4
Winkler, Deborah
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Baily, Martin Neil
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Brady, Michael K.
3
Chakraborty, Ayon
3
Chi, Nai-Wen
3
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Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
4
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Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
4
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
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