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~person:"Ukko, Juhani"
~subject:"Service industry"
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Search: "Dienstleistungsqualität"
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Service industry
Dienstleistungsqualität
7
Service quality
7
Performance measurement
6
Performance-Messung
6
Beziehungsmarketing
4
Customer satisfaction
4
Dienstleistungssektor
4
Kundenzufriedenheit
4
Relationship marketing
4
Betriebliche Wertschöpfung
3
Customer service
3
Kundenservice
3
Performance
3
Performance management
3
Performance-Management
3
Service
3
Value creation
3
Bundling strategy
2
Business network
2
Dienstleistungsmanagement
2
Leistungsbündel
2
Quality management
2
Qualitätsmanagement
2
Service management
2
Unternehmensnetzwerk
2
service
2
Added value
1
Arbeitszufriedenheit
1
B-to-B-Marketing
1
B2B
1
Benchmarking
1
Business process management
1
Business-to-business marketing
1
Company reputation
1
Corporate reputation
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Customer
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Customer services quality
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Customer value
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Dienstleistung
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Ukko, Juhani
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Fisk, Raymond P.
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huang, Ming-hui
3
Huiskonen, Janne
3
Jayaram, Jayanth
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Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
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Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
4
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
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