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~person:"Ukko, Juhani"
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Dienstleistungsqualität
4
Dienstleistungssektor
4
Performance measurement
4
Performance-Messung
4
Service industry
4
Service quality
4
Betriebliche Wertschöpfung
3
Value creation
3
Bundling strategy
2
Business network
2
Leistungsbündel
2
Service
2
Unternehmensnetzwerk
2
Added value
1
Benchmarking
1
Beziehungsmarketing
1
Business process management
1
Customer satisfaction
1
Customer service
1
Customer services quality
1
Customer value
1
Dienstleistung
1
Evaluation
1
Industrial service
1
Industrie
1
Kitchen fitments
1
Kundenservice
1
Kundenwert
1
Kundenzufriedenheit
1
Manufacturers' strategies
1
Manufacturing industries
1
Network
1
Outcome
1
Performance
1
Performance management
1
Performance-Management
1
Prozessmanagement
1
Quality management
1
Qualitätsmanagement
1
Reflective practice
1
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English
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Ukko, Juhani
Jahn, Elke J.
48
Gallouj, Fai͏̈z
41
Mattoo, Aaditya
41
Corsten, Hans
35
Rubalcaba-Bermejo, Luis
32
Kaiser, Ulrich
31
Cuadrado Roura, Juan R.
30
Daniels, Peter W.
30
Miles, Ian D.
28
Djellal, Faridah
25
Wirtz, Jochen
25
Talib, Faisal
24
Autor, David H.
23
Bruhn, Manfred
23
Edvardsson, Bo
22
Hoekman, Bernard M.
22
Rahman, Zillur
22
Bosch, Gerhard
21
Gössinger, Ralf
20
Kvasnicka, Michael
20
Ochel, Wolfgang
20
Falk, Martin
19
Ghani, Ejaz
19
Houseman, Susan N.
19
Kowalkowski, Christian
19
Morikawa, Masayuki
19
Philippe, Jean
19
Weinkopf, Claudia
19
Audretsch, David B.
18
Bouncken, Ricarda B.
18
Witell, Lars
18
Schiersch, Alexander
17
Shepherd, Ben
17
Gornig, Martin
16
Hilbert, Josef
16
Hipp, Christiane
16
Savona, Maria
16
Bryson, John R.
15
Büttgen, Marion
15
Evangelista, Rinaldo
15
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Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
4
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Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
3
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
4
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
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