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~person:"Van Vaerenbergh, Yves"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
2
Customer integration
2
Customer participation
2
Customer satisfaction
2
Kundenintegration
2
Relationship marketing
2
Beschwerdemanagement
1
Co-creation
1
Complaint management
1
Consumer behaviour
1
Customer complaints
1
Customer service
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Dienstleistungsqualität
1
Ethiopia
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Konsumentenverhalten
1
Kundenservice
1
Meta-Analyse
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Meta-analysis
1
Pay-what-you-want
1
Perceived enjoyment
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Perceived equity
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Service failure
1
Service quality
1
Service recovery
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Van Vaerenbergh, Yves
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
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Anokhin, Sergey Alexander
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Costers, Annelies
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Evans, Kenneth R.
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Le Nguyen Hau
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Pham Ngoc Thuy
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Rho, Taeseok
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1
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Journal of service theory and practice
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
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Work more, pay more? : the impact of
customer
participation
on customer pay-what-you-want payments
Van Vaerenbergh, Yves
;
Costers, Annelies
;
Van den …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 820-841
Persistent link: https://www.econbiz.de/10014448122
Saved in:
2
Customer
participation
in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
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