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~person:"Voss, Christopher A."
~subject:"Electronic Commerce"
~subject:"Hochschule"
~subject:"Krankenhaus"
~type_genre:"Case study"
~type_genre:"Lehrbuch"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
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