The impacts of e-service quality on customer behaviour in multi-channel e-services
Year of publication: |
2012
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Authors: | Sousa, Rui ; Voss, Christopher A. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 7, p. 789-806
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Subject: | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Wirkungsanalyse | Impact assessment | Konsumentenverhalten | Consumer behaviour | Electronic Banking | Electronic banking | Portugal |
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