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~person:"Waal, André de"
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Waal, André de
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Increasing customer loyalty and
customer
intimacy
by improving the behavior of employees
Waal, André de
;
Heijden, Béarice van der
- In:
Journal of strategy and management
9
(
2016
)
4
,
pp. 492-510
Persistent link: https://www.econbiz.de/10011642064
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