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~person:"Walsh, Gianfranco"
~subject:"Kundenservice"
~subject:"Online retailing"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Kundenservice
Online retailing
Consumer behaviour
48
Konsumentenverhalten
48
Beziehungsmarketing
12
Relationship marketing
12
Deutschland
11
Germany
11
Brand management
6
Markenführung
6
Customer satisfaction
5
E-commerce
5
Electronic Commerce
5
Kundenzufriedenheit
5
Brand
4
Brand image
4
Decision under uncertainty
4
Entscheidung unter Unsicherheit
4
Markenartikel
4
Markenimage
4
Market research
4
Marktforschung
4
Measurement
4
Messung
4
Cluster analysis
3
Clusteranalyse
3
Cultural identity
3
Customer service
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Emotion
3
Information behaviour
3
Informationsverhalten
3
Innovation
3
Kulturelle Identität
3
Marketing management
3
Marketingmanagement
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Online-Handel
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Personality psychology
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Persönlichkeitspsychologie
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Walsh, Gianfranco
Law, Chun Hung Roberts
12
Chung, Namho
11
Dennis, Charles
11
Schramm-Klein, Hanna
11
Baier, Daniel
10
Forsythe, Sandra
10
Khare, Arpita
10
Kim, Minjeong
10
Kukar-Kinney, Monika
10
Laroche, Michel
10
Mattila, Anna S.
10
Akram, Umair
9
Benbasat, Izak
9
Dwivedi, Yogesh Kumar
9
Gustafsson, Anders
9
Silva, Susana C.
9
Steinmann, Sascha
9
Wagner, Gerhard
9
Xu, Xun
9
Bhatnagar, Amit
8
Choi, Jeonghye
8
Lennon, Sharron J.
8
Paul, Justin
8
Prashar, Sanjeev
8
Rana, Nripendra P.
8
Román, Sergio
8
Sajad Rezaei
8
Wu, Luorong
8
Breugelmans, Els
7
Duarte, Paulo
7
Ha, Hong Youl
7
Hellström, Daniel
7
Miao, Li
7
Parayitam, Satyanarayana
7
Parsad, Chandan
7
Richard, Marie-Odile
7
Sands, Sean
7
Tan, Yong
7
Tandon, Urvashi
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Beatty, Sharon E.
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Academy of Management journal : AMJ
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Journal of vacation marketing : an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
6
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1
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
2
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
3
Consumer fear of online identity theft : scale development and validation
Hille, Patrick
;
Walsh, Gianfranco
;
Cleveland, Mark
- In:
Journal of interactive marketing : a quarterly …
30
(
2015
),
pp. 1-19
Persistent link: https://www.econbiz.de/10011292343
Saved in:
4
A segmentation of adolescent online users and shoppers
Hill, William W.
;
Beatty, Shraron E.
;
Walsh, Gianfranco
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 347-360
Persistent link: https://www.econbiz.de/10010127942
Saved in:
5
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
6
Purchasing vacation packages through shop-at-home television programs : an analysis of consumers' consumption motives
Walsh, Gianfranco
;
Gwinner, Kevin P.
- In:
Journal of vacation marketing : an international journal
15
(
2009
)
2
,
pp. 111-128
Persistent link: https://www.econbiz.de/10003830907
Saved in:
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