Customer ethnic bias in service encounters
Year of publication: |
2020
|
---|---|
Authors: | Linzmajer, Marc ; Brach, Simon ; Walsh, Gianfranco ; Wagner, Tillmann |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 23.2020, 2, p. 194-210
|
Subject: | ethnic bias | service encounters | rapport | customer-company identification | homophily | stereotyping | frontline marketing | Ethnische Gruppe | Ethnic group | Kundenservice | Customer service | Systematischer Fehler | Bias | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Ethnische Diskriminierung | Ethnic discrimination | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Dienstleistung | Services |
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