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~person:"Walsh, Gianfranco"
~subject:"Kundenzufriedenheit"
~subject:"Online retailing"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Kundenzufriedenheit
Online retailing
Consumer behaviour
48
Konsumentenverhalten
48
Beziehungsmarketing
12
Relationship marketing
12
Deutschland
11
Germany
11
Brand management
6
Markenführung
6
Customer satisfaction
5
E-commerce
5
Electronic Commerce
5
Brand
4
Brand image
4
Decision under uncertainty
4
Entscheidung unter Unsicherheit
4
Markenartikel
4
Markenimage
4
Market research
4
Marktforschung
4
Measurement
4
Messung
4
Cluster analysis
3
Clusteranalyse
3
Cultural identity
3
Customer service
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Emotion
3
Information behaviour
3
Informationsverhalten
3
Innovation
3
Kulturelle Identität
3
Kundenservice
3
Marketing management
3
Marketingmanagement
3
Online-Handel
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Personality psychology
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Persönlichkeitspsychologie
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Article
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English
8
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Walsh, Gianfranco
Han, Heesup
55
Mattila, Anna S.
28
Wong, IpKin Anthony
19
Law, Chun Hung Roberts
18
Prentice, Catherine
17
Wu, Luorong
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
15
Balaji, M. S.
14
Prashar, Sanjeev
14
Verhoef, Peter C.
14
Jang, Soocheong
13
Klaus, Philipp
13
Loureiro, Sandra Maria Correia
13
Prayag, Girish
13
Prybutok, Victor R.
13
Ha, Hong Youl
12
Kim, Minjeong
12
Paul, Justin
12
Söderlund, Magnus
12
Xu, Xun
12
Ahn, Jiseon
11
Amin, Muslim
11
Baier, Daniel
11
Chung, Namho
11
Dennis, Charles
11
Gustafsson, Anders
11
Kim, Jinkyung Jenny
11
Kim, Woo Gon
11
Kukar-Kinney, Monika
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Sajad Rezaei
11
Barnes, Donald C.
10
Dwivedi, Yogesh Kumar
10
Forsythe, Sandra
10
Gursoy, Dogan
10
Khare, Arpita
10
Laroche, Michel
10
Liu, Chih-Hsing
10
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European journal of marketing : EJM
1
European management journal
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service research
1
Journal of service research : JSR
1
Journal of vacation marketing : an international journal
1
Psychology & marketing
1
The journal of services marketing
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ECONIS (ZBW)
8
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1
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
2
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
3
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
4
Consumer fear of online identity theft : scale development and validation
Hille, Patrick
;
Walsh, Gianfranco
;
Cleveland, Mark
- In:
Journal of interactive marketing : a quarterly …
30
(
2015
),
pp. 1-19
Persistent link: https://www.econbiz.de/10011292343
Saved in:
5
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
6
A segmentation of adolescent online users and shoppers
Hill, William W.
;
Beatty, Shraron E.
;
Walsh, Gianfranco
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 347-360
Persistent link: https://www.econbiz.de/10010127942
Saved in:
7
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
8
Purchasing vacation packages through shop-at-home television programs : an analysis of consumers' consumption motives
Walsh, Gianfranco
;
Gwinner, Kevin P.
- In:
Journal of vacation marketing : an international journal
15
(
2009
)
2
,
pp. 111-128
Persistent link: https://www.econbiz.de/10003830907
Saved in:
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