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~person:"Wang, I-An"
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Wang, I-An
Chen, Pei-Chi
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International journal of contemporary hospitality management
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Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
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2
Are employee assistance programs helpful? : a look at the consequences of abusive supervision on employee affective organizational commitment and general health
Wang, I-An
;
Lin, Hui-Ching
;
Lin, Szu-Yin
;
Chen, Pei-Chi
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1543-1565
Persistent link: https://www.econbiz.de/10013164621
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