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~person:"Wieseke, Jan"
~subject:"Dienstleistungsqualität"
~subject:"Emotion"
~subject:"Erfolgsfaktor"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Emotion
Erfolgsfaktor
Beziehungsmarketing
20
Relationship marketing
20
Salespeople
10
Verkaufspersonal
10
Consumer behaviour
8
Customer satisfaction
8
Konsumentenverhalten
8
Kundenzufriedenheit
8
Selling
5
Verkauf
5
Service quality
4
Deutschland
3
Germany
3
Reisevermittler
3
Travel agency
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Employee retention
2
Mitarbeiterbindung
2
Sales performance
2
Service industry
2
Services marketing
2
Success factor
2
customer loyalty
2
Activation theory
1
Adaptive selling
1
Arbeitszufriedenheit
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Außendienst
1
Beschwerdemanagement
1
Causality analysis
1
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Article in journal
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8
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8
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Wieseke, Jan
Han, Heesup
23
Prentice, Catherine
20
Mattila, Anna S.
19
Klaus, Philipp
15
Gil Saura, Irene
13
Gong, Taeshik
12
Balaji, M. S.
11
McColl-Kennedy, Janet R.
11
Qu, Hailin
11
Gustafsson, Anders
10
Prybutok, Victor R.
10
Quach, Sara
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Loureiro, Sandra Maria Correia
9
Ahn, Jiseon
8
Babin, Barry J.
8
Bruhn, Manfred
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Sarkar, Abhigyan
8
Wong, IpKin Anthony
8
Barnes, Donald C.
7
Grégoire, Yany
7
Jang, Soocheong
7
Kim, Woo Gon
7
Marimon, Frederic
7
Park, Jungkun
7
Patterson, Paul G.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Voorhees, Clay M.
7
Witell, Lars
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Alnawas, Ibrahim
6
Back, Ki-Joon
6
Bang, Nguyen
6
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Journal of service research : JSR
3
Journal of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Marketing letters : a journal of research in marketing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
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1
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
2
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
3
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
4
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
5
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
6
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
7
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
8
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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