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~person:"Wieseke, Jan"
~subject:"Dienstleistungssektor"
~subject:"Kundenzufriedenheit"
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Dienstleistungssektor
Kundenzufriedenheit
Salespeople
22
Verkaufspersonal
22
Selling
11
Verkauf
11
Beziehungsmarketing
10
Relationship marketing
10
Consumer behaviour
5
Konsumentenverhalten
5
Customer satisfaction
4
Employee retention
4
Mitarbeiterbindung
4
B-to-B-Marketing
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Business-to-business marketing
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Führungsstil
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Leadership style
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Sales performance
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Außendienst
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Deutschland
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Dienstleistungsqualität
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Erfolgsfaktor
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Field sales force
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Germany
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Handelsmarke
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Leadership
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Leistungsmotivation
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Motivation
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Negotiations
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Organizational identification
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Personal selling
2
Physical distribution
2
Service industry
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Service quality
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Store brand
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Success factor
2
Verhandlungen
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Vertrieb
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Work motivation
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personal selling
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Wieseke, Jan
Agnihotri, Raj
7
Svensson, Göran
5
Homburg, Christian
4
Jaramillo, Fernando
4
Rapp, Adam
4
Rutherford, Brian N.
4
Zablah, Alex R.
4
Ahearne, Michael
3
Baker, Thomas L.
3
Barnes, Donald C.
3
Chaker, Nawar N.
3
Gabler, Colin B.
3
Haas, Alexander
3
Hartmann, Nathaniel N.
3
Haumann, Till
3
Hughes, Douglas E.
3
Høgevold, Nils
3
Itani, Omar S.
3
Iyer, Rajesh
3
Johlke, Mark C.
3
Krush, Michael T.
3
Rodríguez, Rocío
3
Alavi, Sascha
2
Amenuvor, Fortune Edem
2
Arndt, Aaron D.
2
Auh, Seigyoung
2
Babakus, Emin
2
Bagozzi, Richard P.
2
Bornemann, Torsten
2
Briggs, Elten
2
Brown, Tom
2
Brown, Tom J.
2
Calantone, Roger J.
2
Classen, Moritz
2
Collier, Joel E.
2
Dingus, Rebecca
2
Dubinsky, Alan J.
2
Fichtel, Sina
2
Fisher, Michelle
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Journal of marketing
1
Journal of personal selling & sales management
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
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ECONIS (ZBW)
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1
The ambivalent role of monetary sales incentives in service innovation selling
Alavi, Sascha
;
Böhm, Eva
;
Habel, Johannes
;
Wieseke, Jan
; …
- In:
The journal of product innovation management : an …
39
(
2022
)
3
,
pp. 445-463
Persistent link: https://www.econbiz.de/10013187388
Saved in:
2
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
3
When sales managers and salespeople disagree in the appreciation for their firm : the phenomenon of organizational identification tension
Kraus, Florian
;
Haumann, Till
;
Ahearne, Michael
; …
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011377066
Saved in:
4
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
5
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
6
Implementing the marketing concept at the employee-customer interface : the role of customer need knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
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