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~person:"Wieseke, Jan"
~subject:"Konsumentenverhalten"
~subject:"Unternehmenskultur"
~subject:"customer satisfaction"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: "Customer relationship management"
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Subject
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Konsumentenverhalten
Unternehmenskultur
customer satisfaction
Beziehungsmarketing
22
Relationship marketing
22
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Germany
4
Reisevermittler
4
Travel agency
4
Employee retention
3
Mitarbeiterbindung
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
personal selling
3
Arbeitszufriedenheit
2
B-to-B-Marketing
2
Business-to-business marketing
2
Corporate culture
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Erfolgsfaktor
2
Firm performance
2
Job satisfaction
2
Sales performance
2
Service industry
2
Services marketing
2
Success factor
2
Unternehmenserfolg
2
customer loyalty
2
Activation theory
1
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Undetermined
3
Type of publication
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Article
10
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
Graue Literatur
Aufsatz in Zeitschrift
10
Arbeitspapier
1
Non-commercial literature
1
Working Paper
1
Language
All
English
11
Author
All
Wieseke, Jan
Han, Heesup
39
Hollebeek, Linda D.
30
Mattila, Anna S.
29
Loureiro, Sandra Maria Correia
22
Klaus, Philipp
19
Prentice, Catherine
19
Rather, Raouf Ahmad
19
Bang, Nguyen
18
Verhoef, Peter C.
18
Ahn, Jiseon
17
Kumar, V.
17
Khan, Imran
16
Wong, IpKin Anthony
16
Balaji, M. S.
15
Gil Saura, Irene
15
So, Kevin Kam Fung
15
Huber, Frank
14
Hyun, Sunghyup Sean
14
Japutra, Arnold
14
Quach, Sara
14
Bilgihan, Anil
13
Das, Gopal
13
Grewal, Dhruv
13
Gustafsson, Anders
13
Lemon, Katherine N.
13
McDonald, Heath
13
Rahman, Zillur
13
Sesé, F. Javier
13
Tanford, Sarah
13
Evanschitzky, Heiner
12
Fetscherin, Marc
12
Gong, Taeshik
12
Kumar, Vikas
12
Leckie, Civilai
12
Roy, Sanjit
12
Sarkar, Abhigyan
12
Sreejesh, S.
12
Veloutsou, Cleopatra
12
Walsh, Gianfranco
12
Back, Ki-Joon
11
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Published in...
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Journal of marketing
3
Journal of service research : JSR
2
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
Schmalenbach business review : sbr
1
The journal of personal selling & sales management : JPSSM
1
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All
ECONIS (ZBW)
11
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11
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1
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
2
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
3
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
4
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
5
Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
6
Engaging customers in coproduction processes : how value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction intensity
Haumann, Till
;
Güntürkün, Pascal
;
Schons, Laura Marie
; …
- In:
Journal of marketing
79
(
2015
)
6
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011410742
Saved in:
7
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
8
Willing to pay more, eager to pay less : the role of customer loyalty in price negotiations
Wieseke, Jan
;
Alavi, Sascha
;
Habel, Johannes
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010463462
Saved in:
9
Should firms encourage salespeople to promote house brands in customer interaction? : an empirical investigation of financial outcomes and customer response
Kraus, Florian
;
Rajab, Thomas
;
Wieseke, Jan
- In:
Schmalenbach business review : sbr
64
(
2012
)
4
,
pp. 331-363
Persistent link: https://www.econbiz.de/10009629763
Saved in:
10
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
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