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~person:"Wieseke, Jan"
~subject:"Unternehmenskultur"
~subject:"customer satisfaction"
~subject:"personal selling"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Unternehmenskultur
customer satisfaction
personal selling
Beziehungsmarketing
22
Relationship marketing
22
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
Deutschland
4
Germany
4
Reisevermittler
4
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4
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3
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3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
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2
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2
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2
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2
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2
Firm performance
2
Job satisfaction
2
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2
Service industry
2
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2
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2
customer loyalty
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Article in journal
Graue Literatur
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7
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1
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1
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English
8
Author
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Wieseke, Jan
Alavi, Sascha
4
Fongsuwan, Wanno
4
Fornell, Claes
4
Rahimi, Roya
4
Anber Abraheem Shlash Mohammad
3
Blomme, Robert J.
3
Gong, Taeshik
3
Habel, Johannes
3
Haumann, Till
3
Honyenuga, Ben Q.
3
Makanyeza, Charles
3
Mithas, Sunil
3
Morgeson, Forrest V., III.
3
Popp, Bastian
3
Schmitz, Christian
3
Vinh Van Thai
3
Woratschek, Herbert
3
Abdelmoety, Ziad Hassan
2
Aboul-Dahab, Sameh
2
Agag, Gomaa
2
AlNajem, Mohamad N.
2
Auh, Seigyoung
2
Bilgihan, Anil
2
Bolton, Ruth N.
2
Casadesús, Martí
2
Chaker, Nawar N.
2
Cham Tat Huei
2
Chiguvi, Douglas
2
Christ, Oliver
2
Dah, Helen M.
2
Devesh, Sonal
2
Di Mascio, Rita
2
Dick, Rolf van
2
Fatima, Johra Kayeser
2
Fombelle, Paul W.
2
Gustafsson, Anders
2
Ha Thu Nguyen
2
Han, Heesup
2
Haverila, Matti J.
2
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Published in...
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Journal of marketing
3
Journal of service research : JSR
2
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
The journal of personal selling & sales management : JPSSM
1
Source
All
ECONIS (ZBW)
8
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1
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
2
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
3
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
4
Engaging customers in coproduction processes : how value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction intensity
Haumann, Till
;
Güntürkün, Pascal
;
Schons, Laura Marie
; …
- In:
Journal of marketing
79
(
2015
)
6
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011410742
Saved in:
5
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
6
Willing to pay more, eager to pay less : the role of customer loyalty in price negotiations
Wieseke, Jan
;
Alavi, Sascha
;
Habel, Johannes
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010463462
Saved in:
7
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
8
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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