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~person:"Witell, Lars"
~subject:"Dienstleistungssektor"
~subject:"Einzelhandel"
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Dienstleistungssektor
Einzelhandel
Customer service
5
Kundenservice
5
Customer satisfaction
4
Dienstleistungsqualität
4
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4
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Witell, Lars
Gustafsson, Anders
6
Barnes, Donald C.
4
Brady, Michael K.
4
Gouthier, Matthias H. J.
4
Sirianni, Nancy J.
4
Subramony, Mahesh
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Wirtz, Jochen
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Bolton, Ruth N.
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Bowen, David E.
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Brengman, Malaika
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Gauquier, Laurens de
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Schramm-Klein, Hanna
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Steinmann, Sascha
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Terziev, Venelin
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Töpfer, Armin
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Voorhees, Clay M.
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Willems, Kim
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Asante, Daniel
2
Asante, Eric Adom
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Banabakova, V.
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Bayer, Steffen
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Dasu, Sriram
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Dieck, M. Claudia tom
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Edvardsson, Bo
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Journal of retailing
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Journal of the Academy of Marketing Science
1
The journal of services marketing
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ECONIS (ZBW)
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Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
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2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per
(
ed.
);
Magnusson, Peter
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011913578
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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