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~person:"Wong, Amy"
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Wong, Amy
Sohal, Amrik S.
162
Sohal, Amrik
64
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13
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11
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10
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9
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The journal of services marketing
3
International journal of quality & reliability management
2
Marketing intelligence & planning
2
International journal of retail & distribution management
1
Managing service quality : MSQ ; an international journal
1
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1
Understanding the quality of relationships in consumer services: A study in a retail environment
Wong, Amy
;
Sohal, Amrik S.
- In:
International journal of quality & reliability management
23
(
2006
)
2-3
,
pp. 244-264
Persistent link: https://www.econbiz.de/10006359490
Saved in:
2
Understanding the quality of relationships in consumer services: A study in a retail environment
Wong, Amy
;
Sohal, Amrik S.
- In:
International journal of quality & reliability management
23
(
2006
)
3
,
pp. 244-264
Persistent link: https://www.econbiz.de/10006359619
Saved in:
3
Assessing customer-salesperson interactions in a retail chain: differences between city and country retail districts
Wong, Amy
;
Sohal, Amrik
- In:
Marketing intelligence & planning
21
(
2003
)
4-5
,
pp. 292-304
Persistent link: https://www.econbiz.de/10006967580
Saved in:
4
Assessing customer-salesperson interactions in a retail chain: differences between city and country retail districts
Wong, Amy
;
Sohal, Amrik
- In:
Marketing intelligence & planning
21
(
2003
)
5
,
pp. 292-304
Persistent link: https://www.econbiz.de/10006967707
Saved in:
5
Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy
;
Sohal, Amrik
- In:
The journal of services marketing
17
(
2003
)
4-5
,
pp. 495-513
Persistent link: https://www.econbiz.de/10007103446
Saved in:
6
Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy
;
Sohal, Amrik
- In:
The journal of services marketing
17
(
2003
)
4-5
,
pp. 495-513
Persistent link: https://www.econbiz.de/10007104512
Saved in:
7
Service quality and customer loyalty perspectives on two levels of retail relationships
Wong, Amy
;
Sohal, Amrik
- In:
The journal of services marketing
17
(
2003
)
5
,
pp. 495-513
Persistent link: https://www.econbiz.de/10007104665
Saved in:
8
An examination of the relationship between trust, commitment and relationship quality
Wong, Amy
;
Sohal, Amrik
- In:
International journal of retail & distribution management
30
(
2002
)
1
,
pp. 34-50
Persistent link: https://www.econbiz.de/10006437419
Saved in:
9
Customers' perspectives on service quality and relationship quality in retail encounters
Wong, Amy
;
Sohal, Amrik
- In:
Managing service quality : MSQ ; an international journal
12
(
2002
)
6
,
pp. 424-433
Persistent link: https://www.econbiz.de/10007163102
Saved in:
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