Understanding the quality of relationships in consumer services: A study in a retail environment
Year of publication: |
2006
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Authors: | Wong, Amy ; Sohal, Amrik S. |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 23.2006, 2-3, p. 244-264
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