ALTUNTAS, Serkan; YENER, Engin - In: Ege Academic Review 12 (2012) 1, pp. 97-106
A new innovative approach based on theory of inventive problem solving (TRIZ) and the quality service measurement scale (SERVQUAL) is proposed to improve the quality of health-care service. TRIZ is used at a wide range of area in industrialized countries to solve problems, while SERVQUAL is used...