An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study
Year of publication: |
2012
|
---|---|
Authors: | ALTUNTAS, Serkan ; YENER, Engin |
Published in: |
Ege Academic Review. - İktisadi ve İdari Bilimler Fakültesi. - Vol. 12.2012, 1, p. 97-106
|
Publisher: |
İktisadi ve İdari Bilimler Fakültesi |
Subject: | TRIZ | SERVQUAL | hospital | service quality | health-care service quality |
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