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Dienstleistungsqualität
4
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Service quality
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Yee, Rachel W. Y.
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International journal of production economics
7
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ECONIS (ZBW)
7
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1
The effect of process digitalization initiative on firm performance : a dynamic capability development perspective
Yang, Yefei
;
Yee, Rachel W. Y.
- In:
International journal of production economics
254
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013461629
Saved in:
2
A matter of fit? : service configurations for customer loyalty
Han, Zhaojun
;
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
- In:
International journal of production economics
275
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10015051984
Saved in:
3
The moderating effect of environmental dynamism on green product innovation and performance
Chan, Hing Kai
;
Yee, Rachel W. Y.
;
Dai, Jing
;
Lim, Ming K.
- In:
International journal of production economics
181
(
2016
),
pp. 384-391
Persistent link: https://www.econbiz.de/10011619438
Saved in:
4
The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study
Yee, Rachel W. Y.
;
Lee, Peter K. C.
;
Yeung, Andy C. L.
; …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 452-464
Persistent link: https://www.econbiz.de/10009728463
Saved in:
5
A two-stage fuzzy-AHP model for risk assessment of implementing green initiatives in the fashion supply chain
Wang, Xiaojun
;
Chan, Hing Kai
;
Yee, Rachel W. Y.
; …
- In:
International journal of production economics
135
(
2011
)
2
,
pp. 595-606
Persistent link: https://www.econbiz.de/10009490367
Saved in:
6
The service-profit chain : an empirical analysis in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
130
(
2011
)
2
,
pp. 236-245
Persistent link: https://www.econbiz.de/10008934623
Saved in:
7
An empirical study of employee loyalty, service quality and firm performance in the service industry
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
Saved in:
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