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~person:"Zablah, Alex R."
~subject:"Complaint management"
~subject:"Customer satisfaction"
~subject:"Salespeople"
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Search: subject_exact:"Kunden-Hotline"
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Zablah, Alex R.
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
Stauss, Bernd
8
Barnes, Donald C.
6
Collier, Joel E.
6
Gelbrich, Katja
6
Gouthier, Matthias
6
Gruber, Thorsten
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Halperin, Basil
4
Hinterhuber, Hans H.
4
Ho, Benjamin
4
List, John A.
4
MacQuilken, Lisa
4
Medler-Liraz, Hana
4
Muir, Ian
4
Román, Sergio
4
Seidel, Wolfgang
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Wang, Chen-Ya
4
Witell, Lars
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bonfanti, Angelo
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Brady, Michael K.
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Journal of business research : JBR
2
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
2
Feeling anxious : the dark side of checkout charity solicitations
Hepworth, Adam
;
Lee, Na Young
;
Zablah, Alex R.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 330-342
Persistent link: https://www.econbiz.de/10012663208
Saved in:
3
So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young
;
Noble, Stephanie M.
;
Zablah, Alex R.
- In:
Journal of business research : JBR
113
(
2020
),
pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
Saved in:
4
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
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