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~person:"Zhang, Yahua"
~subject:"Airline"
~subject:"Customer satisfaction"
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Airline
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China
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Dienstleistungsqualität
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Service quality
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Airline service quality
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Airport
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Chinese airlines
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Customer loyalty
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ECR method
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Fluggesellschaft
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Zhang, Yahua
Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
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Aksoy, Lerzan
34
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34
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Bilgihan, Anil
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Huber, Frank
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Jang, Soocheong
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Lee, Choong-Ki
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Matzler, Kurt
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Amin, Muslim
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Balaji, M. S.
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Frank, Björn
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Guchait, Priyanko
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Park, Jungkun
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Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
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Barnes, Donald C.
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Journal of air transport management
2
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ECONIS (ZBW)
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Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
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2
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
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