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~person:"Zhou, Xing"
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Proactive customer service performance
2
Arbeitsleistung
1
Arbeitspsychologie
1
Arbeitsverhalten
1
Beziehungsmarketing
1
Conservation of resources theory
1
Customer incivility
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Emotion
1
Firm performance
1
Hostile attribution bias
1
In-role performance
1
Intelligence
1
Intelligenz
1
Internal communication
1
Interne Kommunikation
1
Job performance
1
Kundenservice
1
Kundenzufriedenheit
1
Leader humility
1
Negative affectivity
1
Negative workplace gossip
1
Organizational psychology
1
Performance measurement
1
Performance-Messung
1
Person-supervisor fit
1
Personality psychology
1
Persönlichkeitspsychologie
1
Relational energy
1
Relationship marketing
1
SWB
1
Service quality
1
Unternehmenserfolg
1
Work behaviour
1
conservation of resources theory
1
emotional intelligence
1
leader-member exchange social comparison
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political behaviors
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Zhou, Xing
Peng, Yan
22
Yan, Peng
9
Cheng, Bao
6
Dong, Yun
4
Cai, Zongwu
3
Guo, Gongxing
3
Shaalan, Ahmed
3
Wei, Lijia
3
Yuan, Jing
3
Zhang, Zhengyi
3
Chen, You-Peng
2
Fang, Fang
2
Fang, Shyh-Rong
2
Guo, Jinsong
2
Jiang, Hai
2
Li, Song
2
Lien, Da-hsiang Donald
2
Lien, Donald
2
Peng, Yan-Qin
2
Shachat, Jason M.
2
Tian, Jian
2
Tourky, Marwa
2
Yang, Xin-Hui
2
Zhang, Xinfang
2
Zhang, Zhenduo
2
Bai, Shuotian
1
Bao, Qi
1
Chang, Yong-Sheng
1
Chen, Chao-Chuan
1
Chen, Chih Ping
1
Chen, Guobao
1
Chen, Junlin
1
Chen, Xian
1
Corgnet, Brice
1
DeSantis, Mark
1
Dun, Baoqing
1
Fang, Yu-Ting
1
Godfrey, Andrew
1
Han, Fen-Xia
1
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of human resource management
1
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
1
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ECONIS (ZBW)
4
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1
How, when, and why high job performance is not always good : a three-way interaction model
Peng, Yan
;
Cheng, Bao
;
Tian, Jian
;
Zhang, Zhenduo
; …
- In:
Journal of organizational behavior : OB ; the …
45
(
2024
)
1
,
pp. 81-96
Persistent link: https://www.econbiz.de/10014473338
Saved in:
2
Negative workplace gossip and targets' subjective well-being : a moderated mediation model
Cheng, Bao
;
Peng, Yan
;
Zhou, Xing
;
Shaalan, Ahmed
; …
- In:
International journal of human resource management
34
(
2023
)
9
,
pp. 1757-1781
Persistent link: https://www.econbiz.de/10014323091
Saved in:
3
How and when does leader humility promote followers' proactive customer service performance?
Peng, Yan
;
Tian, Jian
;
Zhou, Xing
;
Wu, Lunwen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867
Saved in:
4
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
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