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~person:"Zou, Shaoming"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
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Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Relationship marketing
2
Service quality
2
customer participation
2
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Kundenservice
1
ability
1
attribution of failure
1
benefit of participation
1
cocreation
1
coproduction
1
customer satisfaction
1
locus of recovery
1
perceived service quality
1
recovery urgency
1
role identification
1
self-efficacy
1
service outcomes
1
service recovery
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English
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Zou, Shaoming
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
2
Anokhin, Sergey Alexander
2
Costers, Annelies
2
Evans, Kenneth R.
2
Le Nguyen Hau
2
Mengüç, Bülent
2
Morgan, Todd
2
Pham Ngoc Thuy
2
Rho, Taeseok
2
Robbert, Thomas
2
Roth, Stefan
2
Schoefer, Klaus
2
Straus, Lennart
2
Tanford, Sarah
2
Thaichon, Park
2
Van Vaerenbergh, Yves
2
Wincent, Joakim
2
Agrawal, Amit Kumar
1
Akpinar, Ezgi
1
Alotaibi, Meteb Naif
1
Aloui, Narjess
1
Amenuvor, Fortune Edem
1
Anwar, Sohail
1
Aramoon, Erfan
1
Aramoon, Vahid
1
Arpasri Sothonvit
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
1
Balaji, M. S.
1
Basu, Debarati
1
Bazrkar, Ardeshir
1
Berenguer Contrí, Gloria
1
Bhoyar, Pravin Kumar
1
Bilstein, Nicola
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Journal of service research : JSR
2
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All
ECONIS (ZBW)
2
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1
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
2
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
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