TRIF, Simona-Mihaela - In: Timisoara Journal of Economics 5 (2012) 18, pp. 253-271
influence on customer loyalty. Also, this study seeks to identify those intrinsic factors that best explains the structure of … and communication quality are significantly related to relationship quality, and relationship quality and customer loyalty … customer loyalty. Also, the limitations of this research are presented, as well as directions for future research. …