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~source:"econis"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Accompanied by computer file"
~type_genre:"Handbook"
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Die 150 besten Checklisten zum Kundenmanagement : Kundenanalyse und -bewertung ; Kundenprofile und Kaufverhalten ; Kundenbindung und Customer-Relationship-Management
Vom Hofe, Renate
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2008
Persistent link: https://www.econbiz.de/10003597500
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The CRM handbook : a business guide to customer relationship management
Dyché, Jill
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2002
Persistent link: https://www.econbiz.de/10001578642
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