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~source:"econis"
~type_genre:"Book section"
~type_genre:"Fallstudie"
~type_genre:"Textbook"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
879
Kundenzufriedenheit
879
Beziehungsmarketing
275
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Dienstleistungsqualität
167
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167
Consumer behaviour
113
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110
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109
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122
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107
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101
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101
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62
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29
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25
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Homburg, Christian
15
Töpfer, Armin
11
Stauss, Bernd
10
Bruhn, Manfred
7
Klarmann, Martin
6
Matzler, Kurt
6
Pepels, Werner
6
Gouthier, Matthias H. J.
5
Stock-Homburg, Ruth
5
Coenen, Christian
4
Huber, Frank
4
Kenett, Ron
4
Krafft, Manfred
4
Kühlborn, Sven
4
Lüers, Thomas
4
Meyer, Anton
4
Salini, Silvia
4
Seidel, Wolfgang
4
Spiller, Achim
4
Wünschmann, Stefan
4
Bartsch, Silke
3
Bauer, Hans H.
3
Frey, Regina Viola
3
Fürst, Andreas
3
Grigoroudis, Evangelos
3
Götz, Oliver
3
Günter, Bernd
3
Herrmann, Andreas
3
Hinterhuber, Hans H.
3
Kaiser, Marc-Oliver
3
Keller, Thomas
3
Klenk, Peter
3
Koschate, Nicole
3
Piller, Frank T.
3
Reinartz, Werner J.
3
Schmitz, Gertrud
3
Silvestri, Cecilia
3
Stahl, Heinz K.
3
Aggarwal, Anu Gupta
2
Aksoy, Lerzan
2
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Springer Fachmedien Wiesbaden
3
Books on Demand GmbH <Norderstedt>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Springer-Verlag GmbH
1
VDV-Akademie
1
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
Modern analysis of customer surveys : with applications using R
19
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
14
From customer retention to a holistic stakeholder management system : living a vision
11
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
9
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
8
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
8
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
8
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Handbook of partial least squares : concepts, methods and applications
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
5
Grundlagen des After Sales Marketing
4
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
4
Handbook of research on retailer-consumer relationship development
4
Predicting trends and building strategies for consumer engagement in retail environments
4
Qualitative Marktforschung : Konzepte - Methoden - Analysen
4
Tourism management : research, policies, practice
4
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
3
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Consumer behaviour in hospitality and tourism
3
Customer engagement marketing
3
E-manufacturing and E-service strategies in contemporary organizations
3
E-marketing in developed and developing countries : emerging practices
3
Enhancing customer engagement through location-based marketing
3
Handbook of research on customer engagement
3
Interdisciplinary management research XVI ; 1
3
Kundenorientierung im Touristikmanagement
3
LISS 2012 ; Vol. 1
3
Management, Prozessgestaltung, Kundenperspektive
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
3
Marketing in Forschung und Praxis : [Jubiläumsausgabe zum 40-jährigen Bestehen der Arbeitsgemeinschaft für Marketing]
3
Marketing in the new global order : challenges and opportunities
3
Marketing und Innovation in disruptiven Zeiten
3
Neue Herausforderungen an das Dienstleistungsmarketing
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Strategic information systems ; Vol. 3
3
Strategic system assurance and business analytics
3
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ECONIS (ZBW)
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1
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
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2
A study on consumer preference and satisfaction towards various brands of hair shampoo in Ahmedabad city : consumer preference and satisfaction towards hair shampoo brands
Rawal, Nupur
;
Singh, Gurmeet Sikh
- In:
Data-driven decision making for long-term business success
,
(pp. 356-368)
.
2024
Persistent link: https://www.econbiz.de/10014483558
Saved in:
3
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
4
Determinants of continual use of mobile banking applications : an integrated theoretical perspective
Issahaku, Ibrahim
;
Kuada, Eric
;
Kumah, Peace
;
Yaokumah, …
- In:
Exploring global FinTech advancement and applications
,
(pp. 19-41)
.
2024
Persistent link: https://www.econbiz.de/10014526321
Saved in:
5
Retail supply chain management : ensuring product availability and reducing out-of-stock incidents in India
Govindaraj, Manoj
;
Gnanasekaran, Chandramowleeswaran
; …
- In:
Omnichannel approach to co-creating customer …
,
(pp. 116-141)
.
2024
Persistent link: https://www.econbiz.de/10014531569
Saved in:
6
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
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7
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
8
The impact of artificial intelligence on customer satisfaction levels in the mobile telephony industry of Zimbabwe
Katsamba, Ngonidzashe
;
Kandiero, Agripah
;
Chizwina, Sabelo
- In:
Digital influence on consumer habits : marketing …
,
(pp. 37-55)
.
2024
Persistent link: https://www.econbiz.de/10014553076
Saved in:
9
AI and new forms of market interaction to enhance customer experience : a management perspective
Pugna, Irina-Bogdana
;
Popescu, Ioana-Cecilia
;
Henson, Martin
- In:
Reshaping Power Dynamics Between Sustainable Growth and …
,
(pp. 35-47)
.
2024
Persistent link: https://www.econbiz.de/10014555814
Saved in:
10
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
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