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Linking unlearning with service quality through learning processes in the Spanish banking industry
Cepeda-Carrión, Ignacio
;
Leal-Millan, Antonio
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1450-1457
Persistent link: https://www.econbiz.de/10011297922
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