Borgianni, Yuri - In: Journal of Industrial Engineering and Management (JIEM) 11 (2018) 3, pp. 569-587
ensuring customer satisfaction, thus forecasting techniques could be worthwhile. Within Kano's method, trajectories of quality … satisfaction conducted by means of Kano's model regarding manifold industrial fields. The paper focuses on changes in the relevance … trajectories outlined in Kano's model are partially confirmed and they are valuable in the mid-term to predict changes in customer …