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Donnelly, Mike
14
Dalrymple, John F.
2
McMullan, Ciaran H.
2
Wisniewski, Mik
2
Curry, Adrienne C.
1
Hollingsworth, Ivan P.
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Hull, Selma Van'T
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Managing service quality : MSQ ; an international journal
5
Total quality management
4
International journal of public sector management : IJPSM
2
Managerial auditing journal
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
The international journal of productivity and performance management : IJPPM
1
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1
Cusp not crisis: "Changing to Deliver" Scottish Government
Donnelly, Mike
- In:
The international journal of productivity and …
53
(
2004
)
5-6
,
pp. 548
Persistent link: https://www.econbiz.de/10006609087
Saved in:
2
A radical scoring system for the European Foundation for Quality Management Business Excellence Model
Donnelly, Mike
- In:
Managerial auditing journal
15
(
2000
)
1-2
,
pp. 8-11
Persistent link: https://www.econbiz.de/10006985427
Saved in:
3
Assessing the quality of service provided by market research agencies
Donnelly, Mike
;
Hull, Selma Van'T
;
Will, Valerie
- In:
Total quality management
11
(
2000
)
4
,
pp. 490-500
Persistent link: https://www.econbiz.de/10007180288
Saved in:
4
Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Assessing service quality and its link w...
Donnelly, Mike
;
Shiu, Edward
- In:
Total quality management
10
(
1999
)
4-5
,
pp. S498
Persistent link: https://www.econbiz.de/10007185877
Saved in:
5
Techniques - Making the difference: Quality strategy in the public sector
Donnelly, Mike
- In:
Managing service quality : MSQ ; an international journal
9
(
1999
)
1
,
pp. 47-52
Persistent link: https://www.econbiz.de/10007187778
Saved in:
6
Wokrkers' experiences of redundancy: Evidence from Scottish defence-dependent companies
Donnelly, Mike
;
Scholarios, Dora
- In:
Personnel review : a professional journal reporting new …
27
(
1998
)
4
,
pp. 325-342
Persistent link: https://www.econbiz.de/10006467151
Saved in:
7
Setting standards for reception services in UK local authorities
Donnelly, Mike
- In:
Total quality management
7
(
1996
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10007203606
Saved in:
8
Measuring service quality in the public sector: The potential for SERVQUAL
Wisniewski, Mik
;
Donnelly, Mike
- In:
Total quality management
7
(
1996
)
4
,
pp. 357-366
Persistent link: https://www.econbiz.de/10007207283
Saved in:
9
Measuring service quality in local government: The SERVQUAL approach
Donnelly, Mike
;
Wisniewski, Mik
;
Dalrymple, John F.
; …
- In:
International journal of public sector management : IJPSM
8
(
1995
)
7
,
pp. 15-20
Persistent link: https://www.econbiz.de/10007328415
Saved in:
10
The Use and Development of Information Systems and Technology in Scottish Local Government
Donnelly, Mike
;
Dalrymple, John F.
;
Hollingsworth, Ivan P.
- In:
International journal of public sector management : IJPSM
7
(
1994
)
3
,
pp. 4-15
Persistent link: https://www.econbiz.de/10007086156
Saved in:
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