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Li, Jui-Min
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Wu, Hsin-Hsi
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Yang, Jen-Shou
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
The service industries journal
1
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OLC EcoSci
ECONIS (ZBW)
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Analysis of competency differences among frontline employees from various service typologies: integrating the perspectives of the organisation and customers
Li, Jui-Min
;
Yang, Jen-Shou
;
Wu, Hsin-Hsi
- In:
The service industries journal
29
(
2009
)
12
,
pp. 1763-1778
Persistent link: https://www.econbiz.de/10008328651
Saved in:
2
Improving service quality and organisation performance through human resource practices. A case study
Li, Jui-Min
;
Yang, Jen-Shou
;
Wu, Hsin-Hsi
- In:
Total quality management & business excellence : an …
19
(
2008
)
9
,
pp. 969-986
Persistent link: https://www.econbiz.de/10008087237
Saved in:
3
Improving service quality and organisation performance through human resource practices. A case study
Li, Jui-Min
;
Yang, Jen-Shou
;
Wu, Hsin-Hsi
- In:
Total quality management & business excellence : an …
19
(
2008
)
9-10
,
pp. 969-986
Persistent link: https://www.econbiz.de/10008177536
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